TERMS & CONDITIONS

The services provided and the respective responsibilities and liabilities are outlined and governed by these TERMS AND CONDITIONS.
 
The submission of the Online Booking/Enquiry Request Form or via Email shall be deemed to constitute the acceptance of the terms and conditions and payment methods by the Guest/Customer. The Guest/Customer shall ensured that he has the authority to act for and on behalf of the persons named on the Booking/Enquiry Request Form for the travel and tour services. For purposes of these Terms and Conditions, 'Guest/Customer' hereby referred to the named persons in the Booking/Enquiry Request Form including any travelling companions.
 
All general and collateral agreements or special requests of the Guest/Customer must be recorded in a written form and are deemed to be officially agreed upon only after their being included in the booking confirmation and client invoice.
 
1.0 Reservations Deposit & Payment Terms
A 100% full payment will be required for all bookings/reservations before tour commencement.
 
A 50% non-refundable deposit payment from the total amount is payable upon confirmation for selected tour packages only.
 
The non-refundable deposit payment of 50% from the total price of the tour package is required for booking confirmation within 5 days from the date of invoice issued. The balance of the remaining 50% is to be settled anytime before 60 days prior to tour commencement. In case of a short-term reservation made within 60 days prior to tour commencement, the reservation is deemed to be a late booking and a 100% full payment is required for immediate confirmation of the booking and admission to the tour. Should the payment is not yet been received within the due date given, Marvelous Borneo Tours & Events Sdn. Bhd. reserve the right to cancel all reservations without prior notice. All bookings are subject to availability at the time of booking.
 
Payment process as follows:-
 

AMOUNT OF

DURATION

PAYMENT

Non-refundable deposit for booking confirmation

within 5 days from the of invoice issued by tour agent

50% from the total payment of the tour package

Remaining balance of the total payment of the tour package

Anytime before 60 days prior to tour commencement

50% from the remaining balance of the total payment of the tour package

 
Deadline/cut of date for deposit and payment will be guided and advice upon our written confirmation of bookings.
 
Any booking without payment within the stipulated terms and conditions will be cancelled.
 
2.0 Reservations Deposit & Payment Terms for Mount Kinabalu Climb packages (MBT14 & 15 only)
The reservation for Mount Kinabalu Climb packages can only be held for 3/5 days only (unless otherwise stated) from the date of invoice issued. A 50% non-refundable deposit payment is required to secure the climb slots and the remaining balance of 50% must be paid 60 days prior to departure. For short term reservation made within 60 days prior to date of climb, a 100% full payment is required to secure the climb slots and admission to the tour.  Failure to comply with this may result in an automatic cancellation of your reservation and the release of your climb slots to others in the queue system without prior notice. All bookings are subject to availability at the time of booking.
 
3.0 Reservations Deposit & Payment Terms for Mount Kinabalu Climb packages with Via Ferrata activity (MBT16, 17, 18 & 19 only)
The reservation for Mount Kinabalu Climb & Via Ferrata packages can only be held for 5 days from the date of invoice issued. A 100% full payment is required to secure the climb slots. Other 3rd parties’ (Mountain Torq’s) terms & conditions as stated on their website link http://www.mountaintorq.com/v2/assets/MT_Booking_Term_and_conditions-online_2012.pdf shall also apply. Failure to comply with this may result in an automatic cancellation of your reservation and the release of your climb slots to others in the queue system without prior notice. All bookings are subject to availability at the time of booking.
 
4.0 Amendment
Amendment to bookings after payment is made will be charged at a minimum of RM50.00 per service amendment in addition to any changes as levied by the hotels, climb operators or service providers concerned and other 3rd party company involved. A transfer to another package less than 60 days prior to the departure does not constitute an amendment but entails the cancellation of the original booking and is subjected to the appropriate cancellation fees stated in the clause of “Cancellation Policy”.
 
5.0 Cancellation Policy
In the event of cancellation of booking by Guest/Customer, a written notice must be provided. Any postponements are considered as a new booking.
Any cancellation shall be liable to pay a fee to cover the estimate cost and expenses incurred by Marvelous Borneo Tours & Events Sdn. Bhd. and others 3rd party involved based on the terms and the schedule set out hereunder:-
 

PERIOD OF NOTICE

CANCELLATION FEE

30 days or more

50% of the total tour price / package

15 – 29 days

75% of the total tour price / package

Less than 14 days or No Show

100% of the total tour price / package


For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50.00 per service per person.
 
If the change or cancellations is due to force majeure events (including without limitation political unrest, war or threat of war riots, civil strife, closure of airports or ports, industries disputers, terrorist activity, natural and nucleus disasters, fire, epidemic or health risk, Acts of God, flood, adverse weather conditions or other similar events beyond Marvelous Borneo Tours & Events Sdn. Bhd.’s control), you agreed no refund or resources can be claimed against Marvelous Borneo Tours & Events Sdn. Bhd.
 
6.0 Refunds
There would be no refunds for cancellation made within 14 days prior to the tour departure or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
 
7.0 Special Requests
Marvelous Borneo Tours & Events Sdn. Bhd. will endeavor to meet your special requests on meals, dietary requirements, private, heated or adjoining rooms, coach seating arrangements and so on, please inform the reservations department during booking. However, such requests are strictly subject to confirmation and availability.
 
8.0 Risk Management
On the adventure tours which include Mountain Climb, Via Ferrata, White Water Rafting and Sea Kayaking tours and other outdoor activities, the location is in areas where it is less accessible and the events that may occur in such places are less predictable. There will be elements of uncertainty as we are visiting places where the political, cultural and geographical attributes present certain risks, dangers and physical challenges greater than those present in our daily lives. Marvelous Borneo Tours & Events Sdn. Bhd. will put every effort to ensure comfortable travelling of the Guest/Customer, but we seeks mutual understanding that certain parts of the destinations will not have the same facilities, emergency, healthcare and safety services of the same quality level as what the Guest/Customer may be accustomed to in their own country. Road travel may be uncomfortable or even unreliable at times. Guest/Customer may possibly encounter power failure, insufficient water and limited food selection in remote areas. It is a fundamental condition that the Guest/Customer acknowledges that all adventure tours require some flexibility and the most meticulously planned arrangement can go wrong. The day to day itinerary is an indication of what the group should accomplish, but not a contractual obligation. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events which may include sickness or mechanical breakdown, flight or rail cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances. Therefore, Marvelous Borneo Tours & Events Sdn. Bhd. will make the necessary changes in view of the safety and best interest of the Guest/Customer. These amendments may be made with or without the consultation of the Guest/Customer. Nonetheless, the Marvelous Borneo Tours & Events Sdn. Bhd. will do everything within our control to minimize the effects of the enforced changes. Marvelous Borneo Tours & Events Sdn. Bhd. however, cannot be held responsible for the results of these changes, regardless of how they were caused.
 
9.0 Travel Documents & VISA
All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is Guest/Customer’s sole responsibility to ensure their proper travel documents. Marvelous Borneo Tours & Events Sdn. Bhd. will not be liable for any expenses, reimbursements or refund of any tour fare in the event that the Guest/Customer is refused entry by immigration authorities into the country of destination for any reason whatsoever.
 
10.0 Insurance & Health
All tour packages offered by Marvelous Borneo Tours & Events Sdn. Bhd. are inclusive of Personal Tour Accident insurance. However, Guest/Customer is still strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. Guests/Customers must generally be in good health in order to enjoy the tour.  It is recommended that all Guests/Customers should have themselves medically checked before attempting any mountain climb. It is vital that Guests/Customers with pre-existing medical problems or conditions make these known to Marvelous Borneo Tours & Events Sdn. Bhd. It is also important that climbers consult their doctors for vaccination and other medical requirements before the trip.
 
1) Check your insurance covers before commencing any of the tour packages offered.
2) Make sure your personal insurance covers all the adventure activities such as; diving, climbing, mountaineering, hiking, white-water activities, loss of deposit or cancellation fees.
3) You agreed and expressly acknowledge that in event of any tour packages as a result of illness or whatsoever reason, no refunds will be made for any absence in participation from the said of tour packages.
 
11.0 Limitation of Liability
Marvelous Borneo Tours & Events Sdn. Bhd. shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by Marvelous Borneo Tours & Events Sdn. Bhd. shall be regarded as carrying his own risk with respect to loss or injury to person or property.
 
12.0 Force Majeure
Marvelous Borneo Tours & Events Sdn. Bhd. shall not be liable where the contract is affected by 'force majeure'. In the context of these terms and conditions, 'force majeure' is any event that is beyond our reasonable control or which are unavoidable by the exercise of due diligence on Marvelous Borneo Tours & Events Sdn. Bhd.'s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.
 
13.0 Possible Changes
It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur.  However no refunds will be accorded. Marvelous Borneo Tours & Events Sdn. Bhd. reserves the right to make changes to travel arrangements at any time without compensation.
 
14.0 Confidentiality
Marvelous Borneo Tours & Events Sdn. Bhd. will safeguard according to strict standards of security and confidentiality, any information on the Guest/Customer. We will limit collection and use of the Guest/Customer’s personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of the Guest/Customer’s personal particulars and confidential information entrusted to Marvelous Borneo Tours & Events Sdn. Bhd. are not compromised. Marvelous Borneo Tours & Events Sdn. Bhd. also undertakes not to divulge the Guest/Customer’s personal information to any unauthorized 3rd party without prior written consent.
 
15.0 Guest Comments
Any comments regarding complaint/claims should be lodged in writing with supporting documentation to Marvelous Borneo Tours & Events Sdn. Bhd. within 7 days from date of return.
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